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A VoIP phone system that reduces the number of missed calls and streamlines customer service. Available on mobiles, computers, and handsets, it gives businesses the flexibility to perform everyday tasks while remaining in touch with their customers.
Pick up active calls seamlessly between your handset, desktop, and mobile devices. Calls can also be sent to groups such as departments, office spaces, on-call staff, and more. You can also forward calls to another number or device, send them directly to other team members or groups, or route them to voicemail or an auto-attendant.
Easily handle and manage large volumes of incoming calls with intuitive features on the call screen. Your staff will be able to pass callers on to other departments, and offices, or put them on hold without disrupting the call. You’ll gain access to a complete arsenal of features, including hold, transfer, conference, music on hold, and call switch, so you can direct callers without lowering their call experience.
Quickly connect other small business systems, such as CRMs and helpdesk software, to enhance your customer support. It can currently integrate with Salesforce, HubSpot, Zoho, Zendesk, Odoo, Bitrix24 and Microsoft Teams. Create the ultimate unified communication tool that can handle voice, conferencing, call centre, and helpdesk tasks.
Voicemail and call recording features ensure you get all the essential call details. Recordings can be started from any incoming or outgoing call with just the click of a button. All saved files are synchronised in real-time across the system so that you can access them from any device.
Handle busy call periods like a call centre. Automatically distribute customer calls, speed up support, and easily track your staff’s performance. You can visualise all your call data on a dashboard, giving the manager a full view of staff availability and current and queued calls. Track and display your performance in real-time. You can see total waiting calls, missed calls, call rates, and SLA comparisons.
*excludes calls to UK Mobile "Other" and tier 1 mobile numbers
